I’m having trouble placing an order, can you help?
If you experience issues placing an order, try clearing your cache and cookies or using a different browser. If the problem persists, email our customer service team at contact@edenperfumes.co.uk. Include details such as the browser/device you’re using, any screenshots, and make sure you use the email associated with your account.
Can I amend my order?
Yes, you can amend your order before it is shipped. This includes changes to product selections, shipping details, or payment information. Once the order has been shipped, no changes can be made to ensure timely and accurate delivery. For amendments before shipment, please contact contact@edenperfumes.co.uk.
Can I cancel my order?
Yes, you can cancel your order before it is shipped by contacting our customer service team immediately. Once the order has been shipped, cancellations are not possible, and you will need to follow our return policy if you no longer want the items. For cancellations before shipment, please contact contact@edenperfumes.co.uk.
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