Frequently Asked Questions

What are the pricing and payment terms at Eden Perfumes?

All prices on our website include VAT at current rates and are accurate at the time of entry. We charge your credit account upon receipt of your order. Full payment must be obtainable from your account; otherwise, we reserve the right to cancel the order.

How do you confirm orders?

Once payment is received, we confirm acceptance of your order via email to the address you provide. This confirmation email constitutes a legally binding contract between us.

What happens if the goods I ordered are not available?

If the goods you ordered are not in stock, simply email us at sales@edenperfumes.co.uk and we will contact you by email or phone once they’re available to order. 

What are your delivery terms?

We deliver to the address specified in your order. This address must be accurate. Ownership transfers to you upon delivery, and we are not liable for their loss or destruction thereafter.

What if my item is faulty or incorrect?

If your item is faulty or incorrect, you have 28 days to return it for a refund or replacement.

What should I do if I don’t receive my order within the specified time?

If you do not receive your order within 30 days, notify us within 40 days at sales@edenperfumes.co.uk We will resolve the issue by replacing or repairing the goods or addressing any shortage or non-delivery.

What is the cooling-off period for returns?

You have the right to cancel your purchase without reason within 14 working days from the day after you receive the goods.

What are the conditions if I cancel my order?

If you cancel, you must return the goods to us at your expense unless the item is faulty or delivered in error. Items must be returned in their original condition, and you are responsible for them until they reach us.

What are your shipping options and policies?

Standard delivery charges and policies are detailed under the delivery & returns section on our website. International delivery may involve additional customs charges or duties.

What is your return policy?

Items can be returned within 14 days for a refund or exchange, provided they are in original condition. Return shipping costs are not covered unless the item is faulty or incorrect.

What if I want to exchange a product?

For any exchanges, please notify us immediately. If the exchange is due to our error, we will cover the postage costs. Otherwise, the customer bears the return postage.

What about the intellectual property rights on your site?

We own or license all intellectual property on our site. Any use of materials on our site, including reproduction for purposes other than those noted as allowable, without our prior written permission, is strictly prohibited.

What distinguishes Eden Perfumes from other brands?

Eden Perfumes specialises in vegan perfume dupes. Our products are made to resemble popular fragrances using entirely vegan and cruelty-free ingredients. We focus on sustainability, ethical practices and providing luxury at an affordable price.

Are your perfumes Eau de Parfum or Eau de Toilette?

All our fragrances are Eau de Parfum, which generally means they have a higher fragrance concentration compared to Eau de Toilette, ensuring a longer-lasting scent experience.

Can I use multiple discount codes on a single order?

Discount codes cannot be used in conjunction with any other offers or promotions unless stated otherwise. Only one discount code may be used per order.

How do I manage my customer account?

You can manage your account details by logging into your account on our website. Here, you can update your address, change your password and view your order history.

How does Eden Perfumes protect my personal information?

We prioritise your privacy and the security of your personal information. Our privacy policy outlines how we collect, use and protect your data, adhering to the latest regulations.

How can I provide feedback or file a complaint?

We value your feedback and strive to resolve any issues promptly. Please email us at sales@edenperfumes.co.uk with any feedback or complaints. We aim to respond to all inquiries within 24 hours.

How should I store my perfume to maintain its quality?

Perfumes should be stored away from direct sunlight and heat sources to preserve their fragrance integrity. Ideally, keep them in a cool, dark place to ensure longevity.

What is Eden Perfumes doing to be more environmentally friendly?

Beyond using vegan and cruelty-free ingredients, we implement sustainable practices across our operations, including recyclable/refillable bottles and packaging, offering refill options to minimise waste.

What should I know about placing an international order?

We deliver to numerous countries but be aware of additional charges like customs duties or taxes that may apply. Check our delivery information for details on countries we ship to and any potential extra costs.

How similar are Eden Perfumes to the original designer brands?

While our fragrances aim to mimic your favourite scents closely, they are never identical. Eden Perfumes uses entirely vegan ingredients, and as such, animal notes like civet, ambergris, musk, honey, milk and castoreum are recreated using vegetable-derived elements. This may result in subtle differences that are often appreciated by our customers for their unique qualities.

Are Eden Perfumes direct copies of designer fragrances?

No, our products are not direct copies of designer brands. Eden Perfumes creates interpretations based on chemical analysis and reproduction techniques. Our goal is to capture the essence and character of a scent, not to duplicate it exactly. This approach ensures that we do not infringe on any trademarks or copyrights of the original manufacturers.

What does it mean when you say your fragrances are made to 15% intensity?

The intensity refers to the concentration of perfume oils in our products. At 15% intensity, our fragrances fall into the Eau de Parfum category, which means they contain a higher percentage of perfume oils than Eau de Toilette, resulting in a longer-lasting and more aromatic experience.

Does Eden Perfumes have any affiliation with designer brands?

Eden Perfumes has no affiliation with the manufacturers or designers of the original fragrances. Our references to brand names are strictly for comparison purposes to give customers an idea of the scent character. We respect all trademarks and copyrights, ensuring our products are distinctively marketed and sold as alternatives, not replicas.

How can customers ensure they are not confused by the similarity in scent to designer brands?

We encourage our customers to focus on the quality, style and ingredients of our products rather than the branding. By comparing these elements, customers can appreciate the unique attributes of Eden Perfumes as independent choices that stand on their own merits.

 

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